> A service call has been requested of Comfort Heat / Warm Floors Pty Ltd to attend your site to check the operation of the floor heating system installed.
> All our products and installations are covered by Comfort Heat Warranty Terms & Conditions as specified in the warranty documents.
> If it is found your service request is covered by warranty there will be no charge for any materials or time required to either rectify or provide a diagnosis of the problem.
> While Warm Floors Pty Ltd and Comfort Heat Australia Pty Ltd are committed to supporting our customers to ensure the correct operation of our under floor heating systems, there is the possibility of damage from others on site.
> Warranty on products and installation are voided once the integrity of the products or installations is breached by other parties.
> Rectification of damage caused by others is available through Warm Floors, however normal warranty no longer applies and there is no guarantee all damage can be corrected.
| Service Call : | $150.00 /call to site - plus time as billed below |
| Labour On Site : | $125.00 /hour – billed by the quarter hour |
| Labour After Hours : | $200.00 per hour |
| Fault Location & Repair - One Repair : | $750.00 (flat fee for one repair) |
| Fault Location & Repair - Subsequent Repairs : | $125.00 / hour + material + 10% |
| Cable Repair : | $35.00 / termination |
| Special Equipment Hire : | Cost + 10% |
| Labour On Site (For non-Fault Location & Repairs) : | $125.00 / hour |
| Service Call : | $150.00 /call to site - plus time as billed below |
| Travel : | $125.00 / hour each technician |
| Fault Location & Repair - One Repair : | $750.00 (flat fee for one repair) |
| Fault Location & Repair - Subsequent Repairs : | $125.00 / hour |
| Cable Repair : | $35.00 / termination |
| Special Equipment Hire : | Cost + 10% |
| Labour On Site (For non-Fault Location & Repairs) : | $125.00 / hour |
| MWD5 WiFi Programmable : | $298.00 |
| MTD3 Standard : | $199.00 |
| ETN4 Din Rail : | $249.80 |
| Floor Sensor : | $59.60 |
Please note : There is currently a 3 week wait time for service calls. Thank you for your patience.